Refund policy

1. What is our return policy? 

At PESA, we strive to provide the best customer experience possible. We understand that sometimes a product may not meet your expectations or becomes damaged during shipping. That's why we have a return policy in place to ensure your satisfaction.

We are happy to provide a refund or exchange on products that are returned within 30 days of purchase.

A customer can also choose to keep the product but be compensated for the drop in value caused by the problem.

2. How will I receive my refund?

Refunds are processed to original payment method unless agreed upon by the business and customer.

3. How do I make a return for my order? 

To initiate a return, please reach out to us via email/phone call informing us of your concern. The following dot points must be adhered to.

• You have the original invoice.
• The item must be unused.
• The item must be in its original condition and packaging.

If the returned goods do not meet these criteria, a refund may be declined, and the products will be returned to you.

4. How do I exchange an item from my order? 

If you wish to exchange an item, please reach out to us via email/phone call informing us of your intentions.

The exchange is subject to the same conditions outlined above for a return and can only be a swapped for a similar product. If the packaging is damaged, you will not be eligible for an exchange. 

If we cannot provide an exchange, the cost of the item will be refunded as outlined above.

5. One of the products I purchased is faulty, what do I do?

If you believe that you have received a faulty product, we will assess the item to determine if it is indeed faulty or not as advertised. Please note that items damaged due to normal wear and tear are not considered faulty. If the product is deemed faulty, we will offer a repair, replacement, or refund, depending on the circumstances.

6. How do I contact you for assistance?

If you have any questions and/or concerns, please contact us via email/phone call.